Delivery

For products that require extended preparation time, the shipping delivery period is 10-14 business days, as indicated in the product details. You will be informed of any potential delays. Please ensure that your address details are correct for the smooth delivery of products. Our Stock Center is located in Kocaeli, and products will be shipped from our center via YURTİÇİ cargo. After your orders are confirmed, they will be handed over to the shipping company within 14 business days at the latest.

Payment and Delivery

On our website, you can use your credit cards to benefit from one-time or installment payment options. For online payments, the amount will be charged to your card once your order is completed. In the event of order cancellations or stock issues, refunds will be made to your credit card within 3 business days.

Order Cancellation

In the event of order cancellations, Artluxx will refund the product price to your bank account and/or credit card within 3 business days, provided that your banking or credit card information is complete and accurate.

Payment

You will be notified of every stage of your order. After placing an order, an informative message will be sent to you via email. If you believe the product is damaged, please request the shipping company to prepare a report and refuse to accept the delivery; otherwise, the product will be considered successfully delivered. If the product is damaged, notify us as soon as possible by calling +905307102985 or emailing info@artluxx.com with the report. Once this process is completed, we will initiate the necessary steps to ensure the delivery is repeated as soon as possible. Additionally, if you briefly explain why you wish to return the product in the email, it will help us improve our product handling.